Shipping Policy
At Doug Ashy, we are committed to providing reliable delivery options for our customers, whether your order is shipped through a carrier or delivered locally by our team.
1. Standard Shipping (Online Orders)
- Shipping costs range from $5–$150 depending on order size and weight. Exact shipping costs are calculated at checkout.
- We partner with trusted third-party shipping companies such as UPS, FedEx, and regional freight carriers.
- Orders typically ship within 2–5 business days after payment is processed.
- If an item is delayed beyond 5 business days, you will be contacted with an updated timeframe and given the option to modify or cancel your order.
- Delivery times vary by location but generally arrive within 7–14 business days.
- Tracking information will be provided by email once your order ships.
Important Notes:
Once your order is with the carrier, we cannot change the shipping address or guarantee exact delivery times. Some items cannot be shipped due to size, weight, or manufacturer restrictions.
Special Orders: Special order items may have longer lead times depending on manufacturer availability and logistics. You will be contacted with an estimated timeframe at the time of order.
Large Pallets & Oversized Items: Large pallets or oversized items may require regional freight carriers. Freight shipping costs will be quoted prior to the completion of your order.
Once your order is with the carrier, we cannot change the shipping address or guarantee exact delivery times. Some items cannot be shipped due to size, weight, or manufacturer restrictions.
Special Orders: Special order items may have longer lead times depending on manufacturer availability and logistics. You will be contacted with an estimated timeframe at the time of order.
Large Pallets & Oversized Items: Large pallets or oversized items may require regional freight carriers. Freight shipping costs will be quoted prior to the completion of your order.
Items Not Eligible for Shipping
- Closeout or clearance items
- Special orders
- Certain oversized or hazardous materials
Damaged Shipments
If your shipment arrives damaged, contact Doug Ashy Customer Care within 3 days of delivery. Please keep all original packaging and provide photos if possible.
Phone: (337) 984-2110 ext. 2207
Email: Marketing@DougAshy.com
2. Local Delivery (Doug Ashy Truck Service)
- Local delivery fees range from $50–$200 depending on distance and load size. Exact fees will be confirmed before delivery.
- Service Area: We service the Acadiana region and surrounding areas. Exceptions beyond our standard radius may be accepted upon request.
- Scheduling: Deliveries are scheduled based on availability; an estimated window will be provided. Exact times cannot be guaranteed.
- Delivery Location: We deliver to the nearest safe, accessible location (curbside, driveway, or job site entrance). Unsafe or blocked locations may result in delays or alternate arrangements.
- Signature Requirement: A signature is required unless waived in advance. If delivery is left unattended, Doug Ashy is not responsible for theft, damage, or weather-related issues.
- Additional Fees: Remote or hard-to-access locations may incur extra charges, disclosed before delivery.
- Re-Delivery Charges: May apply if we cannot deliver due to incorrect address, locked gates, or inaccessible sites.
- Special Handling: Large loads (e.g., decking, lumber bundles, bulk building materials) may require unloading equipment or assistance.
- Damaged Local Deliveries: Any damages must be reported at the time of delivery if a signature is required.
3. Sales Tax
We are required to collect sales tax on purchases made in Louisiana and Mississippi.
| State | Tax Rate |
|---|---|
| Louisiana | 5% state tax + applicable parish tax |
| Mississippi | 7% state tax |
4. FAQs
Will all my items arrive together?
Not always. Some products ship directly from the manufacturer, resulting in multiple packages.
When will my order arrive?
Most items ship within 2–5 business days and arrive within 7–14 business days. Larger items may take longer.
How do I track my order?
You will receive tracking information by email once your order ships. You can also check order status under "My Account" on our website.
Fast Delivery
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