Returns & Refunds Policy

Effective date: February 2, 2026

This policy applies to purchases from Doug Ashy Building Materials. All returns are subject to inspection and approval.

Quick Summary

• Receipt required. (No receipt = No return)
• 0–60 days: Refund to original payment method (after inspection/approval)
• After 60 days: No returns
• Clearance / Final Sale / AS-IS: Non-returnable and non-refundable
• Items must be unused and resellable
• Delivery damage/shortages must be reported within 48 hours of delivery
• Building materials returns may be subject to a restocking fee up to 20%
• Refund amounts may be adjusted due to market price changes (commodity items)
• Some items (including vendor-direct/drop ship) may require a Return Authorization (RA) and supplier approval
• Full cartons/bundles/pallets only where applicable — no partial units
• Special orders/custom colors: non-returnable/non-refundable unless approved in writing by management
• Tip for faster returns: Open a free Doug Ashy account so purchases are tied to your account

Return Window

Most stock items are eligible for return within 60 days of the purchase date (Day 0) with proof of purchase.

Return Window Start Date

The return window begins on the invoice date (purchase date / Day 0), not the delivery date.

Clearance / Final Sale / AS-IS Items

Clearance items, discontinued items, closeout items, and any merchandise marked “FINAL SALE” or sold “AS-IS” are non-returnable and non-refundable. No exceptions.

Return Method (In-Store / Authorized Returns)

In-store returns are accepted for eligible items with proof of purchase, subject to inspection and approval.

We do not accept mail/ship-back returns unless authorized in writing by management.

Some items may require a Return Authorization (RA) prior to return. Returns may be refused without an RA when required.

Drop Ship / Vendor-Direct Items

Items shipped directly from a manufacturer or supplier (“drop ship” / “vendor-direct”) are subject to the supplier’s return policy and approval and may require an RA. These items may be non-returnable. If a return is approved, the customer is responsible for return freight/shipping, and original shipping, freight, and handling charges are non-refundable. Refunds (if approved) may be issued only after the supplier confirms receipt and issues credit. Delivery damage/shortage must be reported within 48 hours of delivery.

Proof of Purchase Required

A receipt or invoice is required for all returns. No receipt = no return. Returns must match the original purchaser/customer account on the transaction.

Account Lookup (Recommended)

Customers with a Doug Ashy account can have purchases linked to their account for easier proof of purchase and faster returns. Ask a team member to help you set up a free account.

Refund Recipient

Refunds and any credits will be issued to the original purchaser/customer account only.

Item Condition Requirements

Returned materials must be unused and resellable. Returns may be refused if items are:

• Weathered, water-damaged, moldy, sun-faded, warped, or jobsite-worn
• Cut, drilled, fastened, altered, installed, or partially used
• Broken bundles / missing banding, or packaging damage that prevents resale
• Opened chemicals/adhesives, special-mixed materials, or otherwise not resellable

Resellable means clean, dry, undamaged, and suitable to be returned to inventory. Final determination of resellable condition is at Doug Ashy’s discretion.

Full Units Only (Where Applicable)

Returns must be in full, unopened units where applicable (including cartons, bundles, and pallets). No partial units may be returned unless approved in writing by management.

Delivery Damage / Shortage Reporting

Damage or shortages related to delivery must be reported within 48 hours of delivery. After 48 hours, claims may be denied.

Refund Type by Timing

Returns within 60 days (Day 0–60): refund to the original form of payment used in the transaction, after inspection/approval. Refund amounts may be reduced by applicable restocking fees and/or market price adjustments.

Any exception must be approved by management and documented in writing on the return. No exceptions.

Refund Method Rules

• Credit/Debit: refunded to the same card used in the transaction
• Cash: cash refunds are limited to $300; amounts over $300 are refunded by check
• Refunds issued by check will be made payable to the purchaser/account name shown on the original transaction (receipt/invoice)
• Check refunds will be made payable to the same name on the original check used for payment, where applicable
• A valid ID may be required for check refunds

Sales tax will be refunded where applicable based on the original transaction.

Refund Timing

Approved refunds are processed within 5 business days after inspection/approval.

Fees / Pricing Adjustments

• Restocking Fee (Building Materials): returns on building materials may be subject to a restocking fee up to 20% based on the product type, condition, and handling required to return the material to inventory
• Delivery, Freight, and Handling: freight, delivery, handling, and other service charges are non-refundable once the service has been performed
• Market Price Changes (Commodity Protection): due to market volatility, refund amounts for returned materials will be issued at the lower of (1) the original purchase price shown on the receipt/invoice or (2) the current selling price at the time of return (especially lumber, plywood/OSB, drywall, and similar jobsite materials)
• Promotions / Contract Pricing: items purchased under promotional pricing, quote/job pricing, contract pricing, or volume discounts will be refunded based on the price basis used at the time of purchase and may be adjusted to the current selling price as outlined above
• Order Cancellations / Refused Deliveries: orders canceled after processing/pulling/loading, or deliveries refused after dispatch, may be subject to restocking fees, return freight, and/or delivery charges
• Manager Exceptions: any exception must be approved by management and documented on the return/credit memo. No exceptions.

How to Return

In-store returns: bring the item(s) and receipt/invoice to any store location during business hours. All returns are subject to inspection and approval.

Delivery / jobsite pickup returns (if approved): jobsite pickups require management approval and may require photos before scheduling. Materials must be accessible and stacked neatly for pickup. If materials are scattered, unsafe to access, or not resellable, pickup may be refused.

Special Orders / Custom Orders / Custom Colors

Special order items, custom order products, and custom color/tinted items are non-refundable and non-returnable, unless approved in writing by management. If approved, returns may be subject to vendor approval, restocking fees, freight, and handling charges. Customer credit may be issued only after vendor credit is received, where applicable.

Questions

For questions about returns, contact your local store or ask for a manager.

Disclaimer: This page is the official returns policy. In-store signage is a summary only. All returns are subject to inspection and approval. Policy may change without notice.